Reviews For Sport Clips Haircuts of Salem Vista Place

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1 rating

For the most part, I have enjoyed good service. Today, I checked in online, next available, would be about 40 minutes later. Sounded perfect as my lunch hour could start right before, I could drive over, and get hair cut, then back to work. I got there, and it said like 15 minutes, Perfect! Watched it get to "On Deck". Waited about 10 minutes. Then it changed to 20 minutes, with 2 people now showing 17 min... I went to counter and asked why I went from on deck to 20 more minutes. Person who helped said it doesn't recognize lunch breaks, and they have to take breaks because "it's the law". She said, well, it won't be 20 minutes. I said "Good, since it was on deck". She bluntly, (curtly) said, "Okay, so it is an estimated time". No apology, no patient explanation or acknowledgement, just acted frustrated and impatient. I have lunch hour limitations as well. I then left for work as I couldn't now have time if it was 15-20 more minute wait. I usually tip them 6.00 to hopefully show appreciation, poor service today. Need to remind your staff about service skills and customer focus.

1 rating

Very good experience with the store until today.Does not remember the stylist name and this place is not recommended.I will escalate the rude behaviour of the stylist to the owner.

1 rating

Staff (the few they have) are great, management needs to bring more people in. Wait times are always over an hour and they always have limited stylists working.

Rated 2.9 out of 5.0 based on 11 Client reviews

1
Phil T. | October 4, 2019 Service

"For the most part, I have enjoyed good service. Today, I checked in online, next available, would be"

1
Siva S. | September 22, 2019 Overall Experience

"Very good experience with the store until today.Does not remember the stylist name and this place is"

1
Mike H. | August 12, 2019 Overall Experience

"Staff (the few they have) are great, management needs to bring more people in. Wait times are always"

5
Chris E. | April 5, 2019 Overall Experience

"Ayla has cut my hair twice and is terrific. She's extremely personable. Perfect cut each time too. T"

2
Bob N. | January 24, 2019 Overall Experience

"Honestly I’m really confused on how you people do stuff around here I checked in and it told me I wa"

5
Jay G. | December 5, 2018 Overall Experience

"First off Sam did one hell of a job, not only seeming very perticular to detail and helping me get a"

2
Richard B. | August 27, 2018 Service

"I love this place and this concept. I do NOT like the inability I have making an appointment. I am v"

4
Randy R. | June 27, 2018 Haircut

"My wife and I had a great experience at your shop today. We traveling in an RV. This is the third ti"

1
Andrew L. | May 23, 2018 Overall Experience

"I went in today with very specific requests. I have a modeling photo shoot next week, so getting a g"

5
Johnny K. | January 20, 2018 Overall Experience

"Amazing group of hairstylist here! Cuts and customer service on point! "